How American Cancer Society eliminated payroll overtime and reclaimed work-life balance

The American Cancer Society’s payroll team faced a common struggle: chronic overtime demands that kept them working long hours with no flexibility. When they implemented both Workday and OSV simultaneously on Christmas Eve in 2023, the anticipated goal of adopting new technology exceeded expectations — it completely changed how their entire team operates.

Before partnering with OSV, the American Cancer Society’s payroll team worked mandatory overtime during payroll processing days. Team members couldn’t take time off during critical periods, and work-life balance was nearly impossible. Payroll manager Tina Thompson knew there had to be a better way.

OSV now manages the American Cancer Society's payroll tax processing, garnishment administration, and employee disbursements through OSV NetPay. What sets OSV apart is their proactive approach — providing quarterly guidance from a dedicated tax manager, real-time visibility through OSVSphere, and flexible service levels that scale with organizational needs.

The implementation felt less like onboarding a vendor and more like adding an extension of their team. OSV's baby-steps approach helped Tina and her team build confidence gradually without feeling overwhelmed during an already demanding holiday season go-live.

Find out how OSV helped American Cancer Society:

• Eliminate all mandatory overtime for payroll team members
• Gain flexibility on critical payroll processing days when staff couldn't previously take time off
• Achieve real-time tax visibility and proactive error prevention through OSVSphere
• Simplify year-end processing with dedicated tax manager support
• Successfully scale service levels from implementation to ongoing operations

The shift was dramatic. Most importantly, as Tina shares, the team now has “time with our family that we should have had all along.”

Download the full case study to learn how OSV’s Workday-native payroll tax services delivered proactive support, real-time visibility, and measurable work-life balance improvements for the American Cancer Society.