Doing More with the Team You Have: AP Operations in the Workday Ecosystem

When invoice volumes climb but headcount stays flat, asking your team to work harder puts them at risk of burnout. Doing more with the team you have means rethinking how the work gets done, not simply asking people to do more of it.

In this Workday Rising session, Chris Hunter, financial systems manager for Southeastern Freight Lines, joins OneSource Virtual’s Carl Madaffari, Lauren Carey, and Kaylan McDuff to explore how people, process, and technology can ease the burden on accounts payable teams. Their conversation looks beyond automation to the operating model that helps organizations get more from Workday.

How a lean AP team handles high volume

Before OneSource Virtual (OSV), Southeastern Freight Lines was manually processing tens of thousands of invoices a month with just three AP clerks and one AP manager. Chris shares how becoming an OSV customer has allowed them to focus on resolving bottlenecks, strengthening supplier relationships, and improving electronic payment adoption.

The conversation also addresses what technology can’t do by itself. Teams still need clean data, effective processes, and access to Workday expertise. The panel explores why a service partner like OSV matters and how it can help your team:

• Keep AP work within the Workday ecosystem
• Reduce manual invoice entry and the effort spent chasing exceptions
• Combine technology with hands-on service to mitigate payment risks and support day-to-day operations
• Create room for more strategic work, new skills, and stretch assignments without simply adding to everyone’s workload

Growth shouldn’t come at the cost of burnout. Discover how transforming AP made it possible for the team at Southeastern Freight Lines to focus more on what matters.