How Apple Bank eliminated Friday morning payroll anxiety with OSV

Managing payroll for a multi-entity financial institution means navigating complex tax requirements across different populations and jurisdictions. When compliance issues go undetected, the anxiety compounds — especially when you're working through layers of account managers just to reach the specialists who can actually help. 

Apple Bank, New York's largest state-chartered savings bank with over $17.5 billion in assets, faced exactly this challenge. With two separate entities serving remote and in-person workers across multiple states, their payroll tax compliance required precision. But their previous vendor created more problems than solutions, leaving their team checking phones every Friday morning to confirm payroll had processed correctly. 

When Apple Bank partnered with OneSource Virtual for Workday payroll tax compliance, everything changed. Instead of navigating multiple intermediaries, the team gained direct access to dedicated specialists. Carmen handled payroll tax. Vincent managed agency communications. Debbie, their account manager, knew exactly who to connect them with for any question. 

That direct access proved critical when OSV identified an 18-month tax configuration issue that could have resulted in penalties. The team helped rebuild the configuration and file quarterly amendments to bring everything into compliance, proactively solving a problem Apple Bank didn't even know existed. 

The seamless Workday integration meant OSV functioned as an extension of Apple Bank's team rather than an external vendor. Complete visibility into payroll tax operations without leaving Workday. Confidence that replaced constant worry. Time freed up to focus on enhancing their Workday environment instead of chasing down filing statuses. 

What you'll learn from this case study:

• How direct specialist access eliminates communication barriers and speeds resolution
• Why seamless Workday integration matters for complex multi-entity payroll operations
• The impact of proactive partnership on payroll tax compliance confidence
• Real results: from Friday morning anxiety to weeks without checking systems 

Download the full Apple Bank case study to discover how direct specialist access and proactive partnership eliminated payroll anxiety for New York's largest state-chartered savings bank.