The benefits administration questions you didn’t get to ask, answered

Every benefits leader has a running list. The questions that come up between meetings. The ones that surface after open enrollment closes. The ones you’d ask a peer over coffee if there were time. This session is that coffee.

In our latest session, “Ask an Expert: Benefits Admin Without the Cleanup,” OneSource Virtual (OSV)’s Cindi Van Meir, director of product and customer marketing, sits down with solution consultant Alexa Durham for a candid conversation about the realities of modern benefits administration, and the practical moves HR and benefits teams can make to reduce HR admin burden.

The session tackles the questions benefits leaders are actually asking right now:

How do you absorb a 6 – 10% healthcare cost increase without pushing the burden onto employees? There's no silver bullet, but there are levers. Alexa walks through where teams can stop the leakage: dollars spent on benefits employees don't value, and hours spent on transactional work that should be handled elsewhere.

Where are companies quietly wasting money? Alexa makes the case that enrollment technology is often the biggest culprit — slick front ends that leave HR teams cleaning up data, chasing discrepancies, and reconciling errors for months after open enrollment ends. The real employee experience does not lie within the UI, rather it’s making sure coverage is right, deductions are accurate, and FSA balances show up when they should.

How do you get employees out of default mode? Nearly 89% of employees pick the same benefits year after year. Cindi and Alexa break down what moves the needle: decision support tools, active open enrollment, and looking beyond medical to voluntary and income protection plans.

What does it look like when someone else owns COBRA? Alexa describes what full COBRA administration looks like when your team genuinely doesn't have to touch it, from qualifying events to termination.

Where should a team start if they want relief fast? The honest answer depends on where the pain is sharpest. Alexa offers a practical framework for identifying the service that will deliver the quickest, most visible impact.

Whether you’re actively evaluating partners or stress-testing your current setup, this session is a chance to hear honest answers to questions that don’t always make it into a sales conversation.