In this video, Aaron Ormsby, Greenix’s senior manager of people data and analytics, shares an example of OSV’s proactive customer service approach. Their customer success manager, Tommy, brought a free service to Greenix’s attention that the team hadn’t considered. “Most companies don’t do that,” Aaron notes. “They don’t like to let you know, ‘Hey, we have this free service, want to take advantage of it?’”
This approach to proactive payroll builds genuine trust and deepens partnerships. “It’s pretty rare and you love that kind of mentality and proactiveness from your customer service manager,” Aaron explains, “because that just makes me want to be more involved with them and get more OSV services. It’s frankly convinced me to use — why don’t we use them for everything?”
What sets OSV’s approach apart
Many payroll providers approach customer engagement with a rigid, transactional mentality. They offer predetermined solutions and expect your business to adapt to their model. OSV takes the opposite approach: our customer success teams proactively engage with your business to understand your unique needs and recommend solutions that genuinely help.
Operating across 32 states with over 825 employees, Greenix has experienced firsthand how proactive Workday payroll support can shift a vendor relationship into a true partnership. As a result, Greenix has achieved $30,000+ in annual savings, increased efficiency, and the confidence to expand their use of OSV’s services.
Watch Aaron describe what authentic, proactive customer success looks like in payroll partnerships.
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