How Imagine Communications made open enrollment painless

Running global payroll and benefits with a lean team requires knowing what to handle in-house and what to hand off. For Linda Lemmond, director of Global Payroll Services at Imagine Communications, that decision came down to partnering with OneSource Virtual (OSV) for benefits administration, payroll tax, and settlement services.

With a team of just two managing a global workforce, Imagine needed a solution that would free up their benefits manager to focus on strategic initiatives like wellness programs while ensuring compliance and accuracy across all processes. The challenge was finding a partner who could handle the operational complexity of benefits administration without adding more vendors or systems to manage.

Turning pain points into seamless processes

Since partnering with OSV in 2015, Imagine has transformed what Linda calls the "two pain points" of HR — tax and benefits — into seamless, painless processes. The OSV team acts as an extension of Imagine's payroll and benefits department, handling everything from open enrollment coordination to multi-state tax compliance, wage garnishments, and direct deposit settlement.

Open enrollment, typically a source of stress and tight deadlines for most organizations, has become remarkably smooth. Weekly planning calls starting each September ensure every detail is covered, from integration testing to production readiness. With many of the same OSV associates supporting Imagine year after year, the process has been running smoothly for nearly eight years.

"When you can have tax that's painless and open enrollment that's painless, it's a win-win," Linda says.

Download the full case study to discover how Imagine Communications leverages OSV's Workday benefits administration expertise to support their lean team, maintain control while offloading complexity, and access specialized tax knowledge that's hard to find in-house.