When your payroll processing company can’t keep up with growth

When Matt Sidholm joined Integrity Marketing four years ago as their VP of total rewards and people operations, he inherited a payroll system that just didn’t work for them anymore. The company had grown from 200 people to thousands. What worked at a smaller scale no longer accommodated their current size — a problem many fast-growing companies face when their chosen payroll processing company can’t evolve with them.

"At a certain point, you just realize you need a new house,” Matt says, reflecting on the decision to overhaul their payroll infrastructure. “There’s just too many things broken here.”

Integrity faced a dilemma that many mid-to-large organizations encounter: invest heavily in rebuilding an outdated system, or step back and ask if it’s the right tool in the first place. For a company managing an employee population in 48 states and multiple acquisitions, the risk can quietly compound. Their previous vendor was unable to quickly prove they were meeting obligations across multiple jurisdictions — all while tax compliance errors and state agency notices piled up.

When evaluating new payroll processing companies, Integrity realized that many treat payroll and tax compliance as one service among hundreds. They couldn’t find a partner with genuine depth in payroll and tax expertise. That changed when they connected with OneSource Virtual (OSV).

Beyond handling the complexity of multi-state tax compliance, OSV’s partnership approach became evident as employee needs increasingly emerged. Integrity’s workforce began requesting payroll advances and flexible pay options, with some employees taking out loans against their 401(k)s. Integrity introduced myFlexPay — OSV’s earned wage access solution. Employees can access earned wages on their own schedule without borrowing, and Integrity gets to offer a financial well-being benefit without playing banker. High adoption rates across the organization followed, along with genuine employee goodwill.

Most importantly, Integrity found a payroll partner capable of supporting real growth.

Download the case study to see how companies scale their payroll operations without sacrificing compliance or employee experience.