How PGA of America achieved payroll efficiency across 34+ golf courses

When PGA of America needed to bring payroll in-house for their corporate headquarters and 34 golf courses nationwide, they needed a solution that could deliver payroll efficiency without sacrificing accuracy or reliability. Managing multi-state payroll operations with high seasonal hiring volumes and complex tax compliance demands a partner who understands both the technical challenges and the human impact of getting it right.

The challenge of multi-state payroll management

PGA of America's previous payroll provider left them frustrated with constant system failures during critical processing times and a revolving door of representatives. For an organization managing payroll across all 50 states — with significant seasonal hiring needs during events like the Ryder Cup — these disruptions weren't just inconvenient. They threatened the organization's ability to pay employees on time, every time.

Real-time access drives payroll efficiency

OneSource Virtual's (OSV) in-tenant Workday access transformed PGA of America's operations. Unlike traditional providers requiring middleware, OSV works directly within Workday, eliminating data handoffs and errors. Tasks that previously took two hours now take less than half that time, thanks to OSV's validation reports and streamlined processes. This improved payroll efficiency allowed the team to create comprehensive standard operating procedures, ensuring continuity.

Proactive tax expertise

With locations in all 50 states, OSV's dedicated tax specialists became a proactive safety net. Monthly meetings keep the team informed of regulatory changes, while continuous monitoring ensures compliance across every jurisdiction. This support gave PGA confidence to expand operations, bringing additional golf courses in-house.

Dedicated support that scales

When PGA's original OSV representative was promoted, the transition demonstrated OSV's commitment to partnership. The team received a month-and-a-half introduction to their new representative — complete with comprehensive knowledge transfer. This approach reflects OSV's understanding that true payroll efficiency comes from partnerships, not transactions.

Download the full case study to discover how PGA of America achieved payroll efficiency across 34+ locations while reducing processing time by more than 50%.