Fix first, blame never: how PineBridge found a different kind of payroll partner 

When PineBridge Investments spun off from AIG, their HR operations team faced a crucial problem. Despite lacking formal payroll training, they needed to manage complex, multi-state payroll tax compliance for 750+ employees. Their lowest-cost payroll vendor led to audit failures, compliance gaps, and daily firefighting instead of proactive, strategic work. 

Jessica Noe, Global Head of HR Operations at PineBridge, recalls the turning point: “We were failing audits. My day-to-day was really fixing things.” The company needed more than a vendor — they needed a true payroll department. 

For 11 years, PineBridge partnered with OneSource Virtual for Workday managed payroll services. This collaboration has led to restored compliance, eliminated IRS penalties, and transformed their HR operations from reactive to proactive.  

“OSV takes care of all the dirty work,” Jessica explains. “I can keep my focus on whatever we’re working at, at a higher level.” 

What you’ll learn: 

• How to navigate complex multi-state payroll tax compliance with a mobile workforce
• Why a problem-solving partnership builds trust and delivers results
• How outsourced Workday payroll services enable HR teams to focus on strategic initiatives
• The business impact of dedicated Workday expertise for financial services organizations
• How the right payroll partner can amplify careers and organizational capabilities 

OSV’s Workday-native approach eliminated the constant firefighting that consumed PineBridge’s HR team. With proactive tax monitoring, multi-jurisdictional compliance support, and dedicated Workday expertise, PineBridge uncovered issues they didn’t know existed and achieved complete payroll confidence. 

Download the case study to learn how PineBridge shifted audit failures into an 11-year partnership that enabled career growth, team expansion, and strategic HR capabilities — all while managing the complexities of financial services payroll across multiple tax jurisdictions.