How Tidal Wave Auto Spa found a payroll partner who says “let’s figure it out”

When Tidal Wave Auto Spa needed Workday payroll services for their rapidly growing multi-location car wash business, they faced a challenge: their processes were too complex for standard solutions. With over 300 locations across 30 states, separate payroll groups for corporate and field workers, and vendor-specific AP routing requirements, they needed a partner willing to customize and adapt — not just apply a “one-size-fits-all" approach. 

Keri Pack, Director of Shared Services at Tidal Wave Auto Spa, found that partner in OneSource Virtual. Since serving as their Workday implementation partner, OSV has provided custom payroll solutions, benefits administration, and managed AP services that evolved alongside Tidal Wave’s changing needs. 

Custom solutions for complex operations 

OSV worked with Tidal Wave to develop a custom OCR invoice processing solution for AP automation, where different invoice details trigger approval workflows to specific team members. When Tidal Wave needed to shift from two-day to one-day payroll turnaround times for their multi-location payroll processing, OSV accommodated the change. This problem-solving approach — taking challenges back to the table instead of saying “we can’t do that” — has defined the partnership. 

From manual work to strategic growth 

By implementing Workday AP services and automating manual processes, Keri’s team gained time for coaching, skill development, and strategic work. The continuity of working with the same OSV team members since implementation means Tidal Wave doesn’t repeatedly explain their processes to new contacts. 

In this case study you’ll learn: 

• How OSV built custom AP routing for vendor-specific workflows
• Why flexible payroll processing matters for multi-location operations
• How automation freed Tidal Wave’s team from data entry for higher-value work
• What true partnership continuity looks like with a managed payroll partner