Innisfree Hotels on What Makes a True Partnership

Joshua Herron, Director of Platform Technology &Business Intelligence at Innisfree Hotels, experienced something different at Workday Rising when he ran into a OneSource Virtual consultant he'd built a genuine relationship with.

"I saw this thing that just came out, and I thought of you," the consultant said.

"That's not normal — in a good way," Joshua reflects. "I've done implementations on different platforms, and you just don't see that. If anything, you see that get ported into the sales executive, and the sales executive's calling, going, 'Hey, what do you think of this?'"

Instead, the OSV consultant saw something that could help Innisfree and brought it up with Joshua directly — a level of engagement that's only possible when consultants genuinely understand a customer's business.

For Joshua, this encounter illustrated OSV's broader philosophy: Understanding that when the customer succeeds, both parties succeed.

Watch Joshua explain why this kind of relationship stands out — and why it matters.