A proactive partnership when it mattered most
OneSource Virtual (OSV) recognized the challenges coming for the hospitality industry and didn't wait to be asked for help. People at all levels of the company — from consultants and analysts to account executives and even OSV's CFO — contacted Innisfree to ask a simple question: “Are you guys okay? Does anyone need help?”
“OSV was so proactive,” says Joshua Herron, Director of Platform Technology & Business Intelligence at Innisfree Hotels. “They saw the COVID issues coming for us in our industry, and they preemptively came to us and said, ‘How can we help you with this?’”
That proactive approach made all the difference. Because OSV's Managed AP and Invoice Pay services are delivered within Workday, Innisfree's accounts payable work could continue even when their team couldn't access the office. Invoices were scanned, coded, and processed, and payments were made to vendors, relieving the team of a huge burden.
For Joshua, this experience illustrated what true partnership looks like — not just providing services but anticipating challenges and proactively stepping up.
Hear more from Joshua on Innisfree's journey with OSV
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