Innisfree Hotels: trust and flexibility in payroll management

Most hospitality companies struggle with the same payroll management challenge: how do you maintain accuracy and compliance when your HR team is stretched impossibly thin?

For companies operating multiple properties across different states, payroll management becomes exponentially more complicated. You’re managing multi-state compliance, varying wage structures, and detailed payroll reporting with limited resources. A payroll software solution can help automate the mechanics, but payroll management requires something deeper — expertise, proactive support, and real-time visibility into what’s happening with your data.

When organizations think about payroll automation, they often focus on the transactional piece: processing runs, calculating taxes, and handling disbursements. Those things certainly matter. But true payroll management is about making strategic decisions with confidence. It’s about having someone who understands your business model, anticipates your needs, and handles the compliance headaches so your team can focus on driving the business forward.

Innisfree Hotels’ payroll team discovered this distinction the hard way. Running a national network of properties means always juggling competing priorities. Time spent wrestling with payroll software features is time lost on guest experience, employee development, and business growth. The company needed a payroll partner who could work seamlessly in their Workday environment and operate as an extension of their team.

The payroll management challenge is about structuring your support, who you trust with sensitive employee data, and identifying whether your partner genuinely understands the stakes when deadlines shift or emergencies arise. This case study reveals how one hospitality company rethought their entire approach to payroll management and what changed when they did.

Download the case study to learn how payroll automation freed up strategic time for a lean team, why real-time payroll reporting visibility matters in times of crisis, and a partnership model that actually works in tandem with your internal team.