Instead, their payroll specialist from OneSource Virtual (OSV) stayed in constant communication. She kept the payroll team informed at every step, ensuring that Innisfree could turn around and inform their own employees about check status, reducing panic and building confidence that the situation was under control.
OSV’s payroll experts go beyond processing payroll and take the extra mile to truly understand the urgency. Innisfree’s payroll manager, Melissa Johnston, describes it simply: “When we had delays with checks because of weather, she was really on top of that to keep us informed so that we knew exactly what was going on. We could communicate also with the employees.”
This level of payroll partnership doesn’t happen by accident — it comes from working alongside specialists who understand the stakes. Payroll security and reliability demand trust at every level. When your payroll partner has access to sensitive employee information, operates inside your Workday tenant, and takes ownership of outcomes, they become an extension of your team.
For Innisfree, that partnership also means handling complexity without adding burden. Garnishment processing, payroll tax management, and multi-state compliance are all things that keep payroll managers up at night. When you have payroll experts managing them proactively, your team can breathe and focus on strategy, rather than firefighting.
Watch the video to hear directly from Innisfree’s payroll team about what real partnership looks like.
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