Tidal Wave Auto Spa on Finding a Payroll Partner Who Says “Let’s Figure it Out”

Since partnering with OSV as their Workday implementation partner, Tidal Wave has relied on the same dedicated team members for payroll services, benefits administration, and managed AP. This continuity has created something rare in vendor relationships: intimacy and deep business knowledge that eliminates the frustration of constantly re-explaining complex processes.

"We have some of the same people that we started with still on our account, so it feels very intimate as far as [OSV] learning our business and our company," Keri explains. "It's almost like having another employee on my team."

What makes OSV different as a managed payroll provider

For organizations with complex, multi-location payroll needs, OSV's approach stands apart. Rather than cycling through different support contacts, Tidal Wave works with the same team who has learned their unique processes, understands their challenges, and anticipates their needs. This partnership model is especially valuable for companies operating outside standard business structures.

Tidal Wave currently leverages OSV's NetPay for payroll processing, benefits administration, managed AP services with OCR technology, and SUA campaign support, all delivered by a team that knows their business inside and out.

Watch the video to hear directly from Keri about:

• Why continuity matters more than you think for payroll operations
• How OSV's team becomes an extension of your staff
• What partnership really looks like for complex, multi-location businesses
• Why Tidal Wave chose OSV as their long-term Workday partner

Download the complete case study to see how OSV’s custom solutions for payroll and AP automation freed their team from manual work and enabled strategic growth.