Call center models leave you explaining the same problem to different people, never knowing if your concern will get lost in a queue. With sensitive employee data, you need more than a ticketing system. You need a partner who knows your business.
What relationship-driven service actually looks like
CarepathRx's director of payroll and benefits has worked with OneSource Virtual for years. In that time, she’s built genuine friendships that have resulted in the kind of trust you don't always see between a customer and service provider.
When issues arise, she’s not throwing her concerns into a queue and hoping someone catches them. She can pick up the phone and reach her customer success manager directly, knowing exactly who will be there to help her.
Watch her testimonial to hear
- How years of partnership have created genuine friendships, not just vendor relationships
- Why knowing her CSM and team will "be there to receive it" matters more than hoping someone catches it in a call center
- Why CarepathRx chose to renew with OSV
Discover more customer stories to see what happens when your payroll partner treats you like a person, not a ticket number.
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