Through challenge and change: OSV’s partnership with Del Monte Foods

When Del Monte Foods needed payroll outsourcing that could eliminate the inefficiencies of disconnected systems, they turned to OneSource Virtual (OSV), a trusted Workday partner specializing in payroll administration services. With 3,000+ employees and operations across multiple locations, Del Monte was managing Workday HCM alongside separate systems for time tracking and payroll processing through ADP — leading to constant data duplication and visibility gaps.

Angela Waters, senior payroll manager at Del Monte Foods, recognized these challenges from six years of experience with Workday payroll services. When she joined Del Monte, she made payroll outsourcing with OSV a condition of her employment because she knew there was a better approach to payroll management.

In-tenant visibility and real-time support

OSV's Workday-native payroll outsourcing model operates entirely within Del Monte's Workday tenant, providing complete transparency and eliminating risky data transfers between systems. Unlike traditional payroll service providers that process transactions in external systems, OSV delivers in-tenant support where Del Monte's team can see every action in real time through audit trails and process monitors.

The partnership has proven resilient through significant challenges, including a complex entity change, FEIN transition, and Del Monte's Chapter 11 filing. Throughout these changes, OSV maintained consistent payroll administration services with the same dedicated team members who understand Del Monte's business, union workforce requirements, and multi-state payroll compliance needs.

Streamlined operations and cultural support

Del Monte's finance department now has direct treasury access for reconciliation, eliminating the need to request payroll data. The Spanish-speaking workforce — representing 70% of employees — receives materials and support in their preferred language. And Angela has direct phone numbers for her OSV team, along with regular bi-weekly meetings with her customer success manager.

For organizations seeking payroll outsourcing that functions as a true extension of their team rather than a transactional vendor, Del Monte's experience demonstrates the value of Workday payroll services delivered with specialized payroll compliance expertise and partnership continuity when it matters most.

Download the full case study to learn how OSV's payroll management approach helped Del Monte Foods unify their operations, gain complete visibility into processing activities, and build a partnership that has remained steady through 18 months of significant business transformation.