First Advantage learned this lesson firsthand. As they scaled operations across North America, including a 2024 acquisition that added Canada operations in Quebec and British Columbia, managing payroll tax compliance became increasingly complex. Their payroll director, Susan Reed, described the night-and-day difference of working with a specialized provider: "It's not like dialing into a large vendor and saying you have an issue with a specific jurisdiction, then waiting while it escalates through eight different people who may not have direct expertise in that state."
The shift came when First Advantage paired Workday with a partner that specializes in multi-state tax requirements. Rather than relying on generalist support, they gained direct access to teams that handle specific jurisdictions every single day. When Ohio tax code changes, Susan's team doesn’t have to research and guess anymore. They open a case and work directly with people who live in that area of expertise.
Specialized expertise, along with Workday’s payroll capabilities, gives your team the confidence to grow without compliance anxiety. Watch the video to learn more.
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