Why Imagine Communications Now Considers Tax and Open Enrollment “Painless”

Linda Lemmond, director of global payroll services at Imagine Communications, has a different story to tell. After partnering with OneSource Virtual (OSV)’s benefits and payroll team since 2015, she describes both their open enrollment and payroll tax management with a word rarely heard in HR: painless.

How OSV makes open enrollment seamless

The OSV benefits team works as an extension of Imagine’s HR department, conducting constant review of processes throughout the open enrollment cycle. From initial testing through production and live enrollment, the team ensures every detail is covered. Their support doesn’t stop when enrollment closes, though — they continue to assist with lingering issues well into the new year.

“We have an ongoing benefits call,” Linda explains. “Typically, it’s like every two weeks, maybe three weeks, non-open enrollment timing. But just to touch base on anything regarding benefits.”

This proactive, consistent support means Imagine’s small team of two can manage global payroll and benefits administration without getting overwhelmed by the operational demands that typically consume HR departments during peak periods.

Beyond benefits: comprehensive payroll support

The partnership extends beyond open enrollment as well. OSV handles payroll tax services, making what Linda calls one of the “two pain points” of payroll just as smooth as benefits administration. With multi-state tax compliance, agency relationships, and constant regulatory updates managed by OSV’s specialized team, Imagine maintains accuracy and compliance without adding headcount.

“So when you have tax this painless and open enrollment this painless,” Linda says, “it’s a win-win.”

Download the full case study to discover how Imagine Communications leverages OSV to handle the complexity of benefits administration and payroll tax while keeping their team focused on strategic initiatives.