For Levett Washington, VP of People Services and Total Rewards at QAD, that transactional approach wasn't enough.
"Having spent 25 years in consulting, I understand the value of being a partner at the table discussing business challenges as opposed to being an order taker," Levett explains.
What true partnership looks like
When QAD began evaluating Workday vendors, he knew exactly what he was looking for.
"I needed a partnership, not a vendor relationship," he says. "Somebody to sit at the table as a partner with me."
OneSource Virtual (OSV) surpassed that standard. From the beginning, OSV participated in strategic discussions about QAD's business challenges, helping identify gaps in their Workday implementation and offering advice on the timing for rolling out features.
"OSV was able to sit down at the table as a partner in all phases of the Workday support," Levett says. "We were able to talk about where we're going, where some of the gaps were, some of the challenges with Workday, and how maybe we want to wait on rolling out X, Y, and Z until it gets a little bit stronger."
That partnership has proven invaluable for him.
Watch Levett explain what true partnership looks like when selecting a Workday service provider.
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