Why HR Struggles with Leave Management — and How to Fix It

Leave rarely follows a straight line, and when the process is inconsistent, employees can feel unsupported while HR absorbs the risk. A single leave request can involve:

• Eligibility review
• Documentation deadlines
• Intermittent time away
• Payroll and benefits implications
• Manager updates
• Return-to-work planning

When those steps are handled across disconnected processes, employees may not know what to expect next, while HR spends more time chasing information than guiding the experience. Left unmanaged, that fragmentation carries real financial risk, too — a single misstep on an FMLA-related claim can cost $80,000 or more.

That's the gap OneSource Virtual's (OSV's) leave of absence management is built to close. With end-to-end support across the leave lifecycle, OSV helps turn a fragmented administrative process into a more guided employee experience and a more manageable workflow for HR. From intake and documentation to case tracking, intermittent leave, communication, and return-to-work coordination, the service helps reduce confusion for employees while giving leave teams greater consistency, visibility, and control. Employees also get a dedicated help center for policy and procedure questions, so they're not left guessing mid-leave.